Cloud Contact Center
NetSharx offers a simpler way to purchase Cloud Contact Center solutions and reinvent the customer experience.
Organizations that rely on legacy technologies fail to meet customer expectations.
Clients shift to competitors who provide a preferred channel of communication.
Cloud Contact Center is a strategic part of the customer experience.
Don’t let an outdated platform stand in the way of your organization’s KPIs.
- Decrease time spent on patching, upgrades, and application refreshes.
- Increase the efficiency of internal communications.
- Track agent performance and customer data analytics.
- Improve the customer journey and key organization KPIs.
- Lower and justify the cost of Contact Center technology investments by as much as 30% or more.
- Leverage AI and machine learning technologies.
- Meet compliance requirements such as PCI and HIPAA.
Improve the Customer Experience. Upgrade Legacy Technology. Lower operations costs. Beat your competition.
Are you ready to drive change with Next-Generation Contact Center Technologies?
Cloud Contact Center Saves Customers
Today, 8 in 10 consumers are willing to switch companies due to poor customer service.
- Call Center as a Service (CCaaS) solutions enable you to design a customer experience that will leave your customers pleased and feeling good about interacting with your brand when they call.
- CCaaS enables a more dynamic business with on-demand scalability, global reach, and easy, out-of-the-box integrations into the widely used software that makes your business run (ie Salesforce, ServiceNow, Microsoft Teams/Dynamics, etc).
- We have deployed hundreds of thousands of seats and are ready to lend you our expertise for your call center needs.
Benefits to you:
Improve customer service KPIs (call times, response times)
Improve Data analytics
Support Remote Agents and Reduce Turnover
Reduce legacy call center costs by 30% or more
Ease of management and reduced support hours
*NICE inContact Customer Experience Transformation Benchmark Study
